Follow these steps to Netgear modem firmware update on your modem: 1) Locate the reset button on the back of your modem and push it with a pin or a pen to reset it. 2) Before performing the firmware update, you should make sure that your modem is not connected to your computer. 3) Now, connect your modem to the computer using the Ethernet cable. 4) Log in to your modem using your username and password. If the browser gives an error, then try using a different browser. 5) On the main page, click on the modem’s name. 6) On the Settings Page, click on Advanced Configuration. 7) Here, you will see an option called Firmware Update. Click on it. 8) Now, you will see an option to update the firmware. Click on it. 9) Here, select the option to upgrade the firmware from the Internet . 10) Wait for the update to be done. 11) Now, your device’s firmware has been updated. It’s recommended that you restart your modem.